How do I add a child to my account?
You can consult our ‘add a child’ tutorial.
How do I create an account?
If you wish to buy tickets, you must have an account. It is through this account that you will be identified on your tickets and that you will be able to access sales under certain restrictions.
Online: Here is a tutorial explaining how to create an account online.
At the Fanshop: Please bring your identity card and an email address (not compulsory for children under 12).
The platform tells me that I've already bought tickets in my name, but that's not the case. What do I do now?
Here are all the cases in which you may encounter this problem:
1. A friend has bought a ticket in your name.
Check that you do not have any tickets in your account.
2. You have made several unsuccessful attempts to buy a ticket.
Go to your transaction list and delete the transaction that is blocking tickets in your name. You will then be able to restart the purchase process.
Can I make my own way home from an away match?
If the match has been organised as a combi-bus, you are obliged to leave as you arrived, i.e. on one of the organised buses.
Can I join the combi-car at a location other than the meeting point?
To do this, you'll need to make arrangements with the fan club you'll be travelling with.
How do I buy a ticket for an away match?
There are two types of sales for an away match.
1. Combi bus sale
This means that fans travel by chartered bus, accompanied by police, from a meeting point to the away team's stadium. Visiting fans are not allowed to travel on their own. If this is the case, please contact one of our fan clubs who will organise a bus for you.
PS: Most matches are organised with combi buses.
Am I entitled to a discount if I'm a senior citizen?
The reduced rate for our Senior supporters is only available in the West Stand.
Please consult our website for current prices.
Am I entitled to a discount if I'm a student?
Reduced rates for young supporters are only available in the East Stand, North Stand and/or PRM. These two age categories are :
Student: 12 to 23 years old
Kids: 0 to 11 years old
Please consult the current prices on our website.
I've forgotten my ticket. What should I do?
Retrieve your ticket from your account by following the procedure below: tutorial.
I'm not a Season Ticket Holder or Union+ member, how can I buy tickets?
If you already have a purchase history via your account, you will be considered a Union fan. This may give you access to sales subject to certain restrictions.
If you have no purchase history, you will have to wait for the free sales phase.
Please consult the sales terms and conditions for the match you are interested in.