When you buy online, you can pay by several methods, including Bancontact, Mastercard, Visa, etc.

If you have received a ‘Closed link’, please follow the instructions in our tutorial to complete the purchase.

Your friend must log on to the online ticketing service and then go to ‘my account’ and at the bottom validate your request by clicking on the small ‘v’.

You can give your seat to a friend or relative using our ‘Pass ticket’ solution.

If you have received a voucher as a result of a commercial action or the resale of a season ticket, consult our tutorial to find out how to use a voucher.

Ticketing vouchers are only applicable to ticketing products. They cannot be used/exchanged for food, drinks or merchandising.

You can add your e-ticket to one of the Wallet applications of your choice (e.g. Apple Wallet or Google Wallet). Here's a tutorial explaining how to add a ticket to an Apple Wallet.

If you can't find your confirmation email, you can retrieve your ticket via your account (via computer or smartphone). To find out how, see our ticket recovery tutorial.

Resale is only available for season tickets.

If you wish to sell your season ticket, you can use our 'Resale ticket' option or ‘Pass ticket’ to give your seat to someone.

If you are unable to attend the match, you have two options:

Give your seat to a friend using the ‘Pass Ticket’.
Resell your seat no later than 72 hours before the match, using our ‘Resale’ solution.

Retrieve your ticket from your account by following the procedure below: Ticket recovery .