Ticket sales FAQ

  • How do I buy a ticket?

    You must first have an account. If you don't have an account, please see the information on how to create one and what it's for.

    You will then have access to the ticket office, where you can purchase ticketing products (depending on the terms of sale and other restrictions).

    To make a purchase, follow the instructions in our tutorial.

     

  • Can I buy a ticket on the match day?

    We do not sell tickets on match days. Sales close the day before each match, at 6pm maximum.

  • How many tickets can I buy?

    You can buy up to 10 tickets for league matches. Please note that in order to comply with current legislation, each ticket must be nominative.

    For Belgian Cup and European matches, the number of tickets per transaction is variable. This information for each match will be available and communicated via our information channels.

  • How much does a ticket cost?

    Jupiler Pro league

    There are 2 price categories for the Jupiler Pro League regular season, depending on the matches.

    Category 1: RSC Anderlecht | Club Brugge | Standard de Liège | Antwerp FC | KRC Genk

    Category 2: The rest of the clubs in the Jupiler Pro League

     

    Cat1 price   Cat2 price

     

     

    *Prices shown are those applied in the Fanshop. By buying online, you benefit from a discount on each price.

    *Prices for other competitions will be announced during the season.

  • What is the minimum age for buying a ticket?

    Everyone, regardless of age, must have a ticket to enter the stadium.

  • How do the ticket sales periods work?

     

    Jupiler Pro League

    Supporters can buy up to 10 tickets for this competition.

    The priority sales period is open to subscribers and Union+ members. During this period, tickets may only be purchased for Union+ members.

    E.g.: a subscriber wishes to buy tickets for friends. They can only do so during this period if their friends are Union+ members.

    Ex 2: A Union+ member can buy tickets. If they want to buy for friends, they will all have to be members too.

    The free sales period starts 1 week before each match. During this period, everyone has access to ticket sales. Each future ticket holder simply needs to have an account to be identified on the ticket.

    European sales or Croky cup

    The number of tickets is limited compared to the Jupiler Pro League. This quota is communicated with the sales terms and conditions.

    The priority sale is divided into two phases:

    1. For season ticket holders
      People who have access to these sales will be able to buy a ticket for themselves but also for other people (even if they are not subscribers) until they reach their maximum ticket quota.
       
    2. For Union+ membersPeople who have access to these sales will be able to buy a ticket for themselves but also for other people (even if they are not Union+ members) until they reach their maximum ticket quota. Next comes the free sale with the same conditions as for the Jupiler Pro League. This free sale may be subject to certain restrictions, which will be communicated at the time of sale.

  • How do I buy a PRM ticket?

    Send your request, identity card and disability card to ticketing@rusg.be and we'll send you a purchase link.

  • How long do I have to download my ticket?

    Your ticket is available in your account until the end of the match.

  • Can I change seats once I've bought my ticket?

    Changing places is only permitted in exceptional circumstances.

    Please contact us by email (ticketing@rusg.be) to find out if your situation is acceptable. If it is, you will then have to go to the Fanshop to make the change.

  • I've forgotten my ticket. What should I do?

    Retrieve your ticket from your account by following the procedure below: tutorial.

  • Am I entitled to a discount if I'm a student?

    Reduced rates for young supporters are only available in the East Stand, North Stand and/or PRM. These two age categories are :

    Student: 12 to 23 years old

    Kids: 0 to 11 years old

    Please consult the current prices on our website.

  • Am I entitled to a discount if I'm a senior citizen?

    The reduced rate for our Senior supporters is only available in the West Stand.

    Please consult our website for current prices.

  • How do I buy a ticket for an away match?

    There are two types of sales for an away match.

          1. Combi bus sale
    This means that fans travel by chartered bus, accompanied by police, from a meeting point to the away team's stadium. Visiting fans are not allowed to travel on their own. If this is the case, please contact one of our fan clubs who will organise a bus for you.

    PS: Most matches are organised with combi buses.

          2. Classic sale

    This is the same as for a home match. All details will be communicated by the club when this is the case.

  • Can I join the combi-car at a location other than the meeting point?

    To do this, you'll need to make arrangements with the fan club you'll be travelling with.

  • Can I make my own way home from an away match?

    If the match has been organised as a combi-bus, you are obliged to leave as you arrived, i.e. on one of the organised buses.

  • The platform tells me that I've already bought tickets in my name, but that's not the case. What do I do now?

    Here are all the cases in which you may encounter this problem:

    1. A friend has bought a ticket in your name.
    Check that you do not have any tickets in your account.

    2. You have made several unsuccessful attempts to buy a ticket.
    Go to your transaction list and delete the transaction that is blocking tickets in your name. You will then be able to restart the purchase process.