Online Ticketing tools FAQ
I've forgotten my ticket. What should I do?
Retrieve your ticket from your account by following the procedure below: Ticket recovery .
How do I sell my ticket?
Resale is only available for season tickets.
If you wish to sell your season ticket, you can use our 'Resale ticket' option or ‘Pass ticket’ to give your seat to someone.
How can I find my ticket on my account?
If you can't find your confirmation email, you can retrieve your ticket via your account (via computer or smartphone). To find out how, see our ticket recovery tutorial.
How do I add my ticket to my smartphone wallet?
You can add your e-ticket to one of the Wallet applications of your choice (e.g. Apple Wallet or Google Wallet). Here's a tutorial explaining how to add a ticket to an Apple Wallet.
How do I use my voucher?
If you have received a voucher as a result of a commercial action or the resale of a season ticket, consult our tutorial to find out how to use a voucher.
Ticketing vouchers are only applicable to ticketing products. They cannot be used/exchanged for food, drinks or merchandising.
I've added a friend, but it's marked ‘pending’. What should I do now?
Your friend must log on to the online ticketing service and then go to ‘my account’ and at the bottom validate your request by clicking on the small ‘v’.
I've received a ‘closed link’. How do I pay?
If you have received a ‘Closed link’, please follow the instructions in our tutorial to complete the purchase.
What are the online payment methods?
When you buy online, you can pay by several methods, including Bancontact, Mastercard, Visa, etc.
How to collect a voucher from a seat resale?
Have you resold your season ticket seat and want to claim your voucher?
Follow our tutorial to find out how.Please note: Collected vouchers are only valid until the end of the season ticket sales for the following season.